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HPE Synergy Series User Manual

HPE Synergy Series
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HPE Synergy Troubleshooting Guide
Part Number: P11954-002
Published: April 2019
Edition: 2
Abstract
This document describes common procedures for troubleshooting HPE Synergy. The
document is intended for the person who installs, administers, and troubleshoots HPE
Synergy. Hewlett Packard Enterprise assumes you are qualified to service computer
equipment and are trained in recognizing hazards in products with hazardous energy levels.

Table of Contents

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HPE Synergy Series Specifications

General IconGeneral
ProcessorIntel Xeon Scalable Processors
StorageSAS/SATA HDD/SSD, NVMe SSD
NetworkingEthernet, Fibre Channel, InfiniBand
ManagementHPE OneView
Compute Modules SupportedHPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System SupportVMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules SupportedHPE Synergy 40Gb F8 Switch Module
Power SuppliesHPE Synergy 12000 Frame Power Supplies (Redundant)

Summary

Troubleshooting Preparation

Prerequisites for Troubleshooting

Essential steps and information gathering before troubleshooting.

Important Safety Information

Critical safety warnings and precautions for handling equipment.

Collecting Symptom Information

Steps to gather detailed information about the issue.

Common Troubleshooting Procedures

Creating a Support Dump File

Procedure for generating diagnostic data for support.

Frame Link Module Factory Reset

Steps to reset the frame link module to factory defaults.

Processor Troubleshooting Guidelines

Best practices for troubleshooting processor-related issues.

Hardware Issues

Issues During Installation

Common problems encountered during initial setup.

Frame and Frame Link Module

Troubleshooting common issues with frame link modules.

Compute Module

Specific troubleshooting for compute modules and their components.

HPE Synergy D3940 Storage Module

Specific issues and troubleshooting for storage modules.

Component and LED Identification

Appliance Module LEDs and Components

Understanding the status indicators on appliance modules.

Compute Module LEDs and Buttons

Interpreting status lights and controls on compute modules.

Frame Link Module Components and LEDs

Identifying parts and status on frame link modules.

Reports and Logs

Active Health System Log

Details on obtaining and using the AHS log for diagnostics.

Integrated Management Log

Information on the IML and how to view it.

Performing a Diagnostics Task using HPE SSA

Using HPE Smart Storage Administrator for diagnostics.

Symptom Information Checklist

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