To correct the errors that appear, select the hyperlink to the right of the suggested corrective action, and
then follow any additional steps suggested on the screen.
Frame and frame link module
The frame link module is unresponsive and pressing the reset button does
not reset the frame link module
Symptom
The frame link module management traffic freezes or a frame link module is unresponsive and pressing
the frame link module reset button does not reset the frame link module.
Action
1. Remove the frame link module from the frame.
For more information, see the HPE Synergy 12000 Frame Maintenance and Service Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
2. Reinstall the frame link module in the original bay.
All management traffic stops while the frame link module reboots. The frame link module comes back
online as soon as the frame link module reset is complete.
For more information, see the HPE Synergy 12000 Frame Maintenance and Service Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
Frame power and cooling
A device is not allowed to power on due to insufficient cooling in the frame
Symptom
• A device fails to power on.
• A message is displayed in HPE OneView.
Cause
A device in a specific bay could not power on because the frame does not have the necessary fan
configuration to meet the cooling requirements. All fan bays are required to have operational fans
installed.
Action
1. Verify that all fans are installed and operational in the frame.
2. Install or replace fans in the frame.
For more information, see the HPE Synergy 12000 Frame Setup and Installation Guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
Hardware issues 33
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