HPE Synergy Series User Manual

Hardware issues
Procedures for troubleshooting HPE Synergy components
The procedures in this section are comprehensive and include steps about or references to hardware
features. The features in this section may not be supported by all compute modules or components you
are troubleshooting.
Many of the troubleshooting procedures are intended as a list of troubleshooting steps. The first step may
resolve the issue or multiple steps may be needed. Complete the first step, and then verify that the
condition still exists before proceeding to the next step.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided
in "Processor troubleshooting guidelines on page 27." Failure to follow the recommended
guidelines can damage the system board, requiring replacement of the system board.
Issues during installation
During the hardware setup, any installation errors are returned on the final checklist. See the following
image as an example:
• —Indicates a critical error that must be corrected.
• —Indicates a warning that can be corrected, but is not mandatory. For hardware issues, this
warning could mean that redundancy has been lost and additional failures would cause a loss of
service.
32 Hardware issues

HPE Synergy Series Specifications

General

Processor	Intel Xeon Scalable Processors
Storage	SAS/SATA HDD/SSD, NVMe SSD
Networking	Ethernet, Fibre Channel, InfiniBand
Management	HPE OneView
Compute Modules Supported	HPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System Support	VMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules Supported	HPE Synergy 40Gb F8 Switch Module
Power Supplies	HPE Synergy 12000 Frame Power Supplies (Redundant)