Connecting to the HPE OneView maintenance console using SSH
NOTE: Hewlett Packard Enterprise recommends the use the following tools for accessing the HPE
OneView maintenance console through an SSH connection:
• PuTTY
• MTPuTTY
Procedure
1. Open one of the recommended tools on your local computer.
2. Access the appliance by specifying its fully qualified domain name or its IP address.
3. Enter the following user name at the login prompt:
maintenance
4. Log in to the HPE OneView maintenance console.
5. Provide the local administrator credentials when prompted.
Creating a support dump file
This procedure describes how to use the HPE Synergy maintenance console to create a support dump
file from the local appliance (the appliance on which the HPE Synergy maintenance console runs) and
store it on a USB drive.
If the local appliance is the active appliance in an appliance cluster and if the standby appliance is
reachable, the support dump contains the data for both cluster members. Otherwise, a support dump is
created with data for the local appliance only.
The support dump file is encrypted by default.
CAUTION: Creating the support dump file overwrites any existing backup file on the appliance. If
possible, refrain from creating a support dump if you have not copied the backup file to an external
location for safekeeping.
Prerequisites
• Minimum required privileges: Infrastructure administrator
• Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one
partition. If necessary, use a computer to format the USB drive.
• The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Creating a support dump file from the HPE Synergy maintenance console
Procedure
1. Ensure that the USB drive is installed in the USB port of the local appliance.
IMPORTANT: Do not remove the USB drive until the operation is complete and the Synergy
maintenance console advises that it is safe to remove the drive.
2. Use the appliance console to access the HPE Synergy maintenance console main menu.
20 Common troubleshooting procedures
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