HPE Synergy Series User Manual

Procedure prerequisites with a Trusted Platform Module installed and
BitLocker enabled
When a TPM is installed and enabled in the UEFI System Utilities, and when the Microsoft Windows
BitLocker Drive Encryption feature is enabled, always disable BitLocker before performing any of the
following procedures:
• Restarting the compute module or maintenance without a PIN or startup key
• Upgrading critical early boot components
• Upgrading the system board to replace or remove the TPM.
• Disabling or clearing the TPM
• Moving a BitLocker-protected drive to another compute module
• Adding an optional PCI device, such as a storage controller or network adapter
Compute module memory
Compute module is out of memory
Symptom
• The compute module is out of memory.
• A POST error message or an IML message is displayed.
Cause
• The memory is not configured properly.
• An OS error is indicated.
Action
1. Be sure the memory is configured properly.
For more information, see the DIMM population guidelines on the Hewlett Packard Enterprise website
(http://www.hpe.com/docs/memory-population-rules).
2. Be sure no operating system errors are indicated.
3. Update the system ROM to the latest version.
Memory count error exists
Symptom
A memory count error is displayed in POST or IML.
Hardware issues 41

HPE Synergy Series Specifications

General

Processor	Intel Xeon Scalable Processors
Storage	SAS/SATA HDD/SSD, NVMe SSD
Networking	Ethernet, Fibre Channel, InfiniBand
Management	HPE OneView
Compute Modules Supported	HPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System Support	VMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules Supported	HPE Synergy 40Gb F8 Switch Module
Power Supplies	HPE Synergy 12000 Frame Power Supplies (Redundant)