HPE Synergy Series User Manual

Contents
About this guide......................................................................................8
Document overview.......................................................................................................................8
Troubleshooting overview............................................................................................................. 8
HPE Synergy troubleshooting resources...................................................................................... 8
Troubleshooting within HPE OneView............................................................................... 8
HPE Synergy Troubleshooting Guide................................................................................ 9
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy.......................9
Integrated Management Log Messages and Troubleshooting Guide for HPE
ProLiant Gen10 Servers and HPE Synergy....................................................................... 9
HPE OneView Help and HPE OneView API Reference.....................................................9
HPE Synergy QuickSpecs..................................................................................................9
HPE Synergy terminology.............................................................................................................9
Product descriptions..................................................................................................................... 9
HPE Synergy hardware......................................................................................................9
Composable infrastructure............................................................................................... 10
Embedded management..................................................................................................10
Troubleshooting preparation............................................................... 11
Prerequisites for troubleshooting.................................................................................................11
Important safety information ...................................................................................................... 12
Symbols on equipment.....................................................................................................12
Warnings and cautions.....................................................................................................13
Electrostatic discharge..................................................................................................... 14
Collecting symptom information..................................................................................................15
Preparing HPE Synergy for diagnosis........................................................................................ 15
Using HPE OneView to troubleshoot the appliance.......................... 17
Troubleshooting tools in HPE OneView...................................................................................... 17
Updating the firmware.......................................................................... 18
Common troubleshooting procedures................................................19
Consoles used with HPE Synergy.............................................................................................. 19
Accessing the HPE OneView maintenance console from the frame link module............ 19
Connecting to the HPE OneView maintenance console using SSH................................ 20
Creating a support dump file............................................................................................ 20
Connect to the HPE Synergy Console........................................................................................21
Connecting to the HPE Synergy Console using a keyboard, video monitor, and
mouse...............................................................................................................................21
Connecting to the HPE Synergy Console using a laptop computer.................................22
Connecting to HPE OneView using the HPE Synergy Console..................................................23
Verifying installation using HPE OneView...................................................................................24
Frame link module factory reset..................................................................................................26
Performing a frame link module factory reset.................................................................. 26
Resetting a frame link module..........................................................................................27
3

HPE Synergy Series Specifications

General

Processor	Intel Xeon Scalable Processors
Storage	SAS/SATA HDD/SSD, NVMe SSD
Networking	Ethernet, Fibre Channel, InfiniBand
Management	HPE OneView
Compute Modules Supported	HPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System Support	VMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules Supported	HPE Synergy 40Gb F8 Switch Module
Power Supplies	HPE Synergy 12000 Frame Power Supplies (Redundant)