Processor troubleshooting guidelines......................................................................................... 27
Breaking the compute module down to the minimum hardware configuration........................... 28
Common issue resolution.................................................................... 29
Resolving loose connections...................................................................................................... 29
Searching for service notifications.............................................................................................. 29
Component LED definitions and component information............................................................29
Intel Xeon Scalable Processors supported on HPE ProLiant Gen10 servers.............................30
DIMM and NVDIMM population information............................................................................... 30
DIMM-processor compatibility..........................................................................................30
NVDIMM-processor compatibility.....................................................................................30
DIMM handling guidelines................................................................................................30
Hardware issues....................................................................................32
Procedures for troubleshooting HPE Synergy components........................................................32
Issues during installation.............................................................................................................32
Frame and frame link module..................................................................................................... 33
The frame link module is unresponsive and pressing the reset button does not reset
the frame link module.......................................................................................................33
Frame power and cooling........................................................................................................... 33
A device is not allowed to power on due to insufficient cooling in the frame....................33
A device is not allowed to power on due to insufficient power in the frame..................... 34
General UPS issues.........................................................................................................34
Low battery warning is displayed on the UPS..................................................................35
One or more LEDs on the UPS is red.............................................................................. 35
Fans running at a higher than expected speed................................................................36
Excessive fan noise (high speeds)...................................................................................36
Excessive fan noise (low speeds).................................................................................... 37
Appliance module....................................................................................................................... 37
The appliance module firmware is not compatible with the current HPE Synergy
software release...............................................................................................................37
The appliance module cannot be discovered by the frame link module.......................... 37
The appliance module is not compatible with the version of frame link module
firmware currently installed...............................................................................................38
Compute module.........................................................................................................................39
Firmware update and compatibility requirements............................................................ 39
System does not boot from the microSD card................................................................. 39
System battery is low or lost power..................................................................................40
TPM fails or is not detected..............................................................................................40
Procedure prerequisites with a Trusted Platform Module installed and BitLocker
enabled............................................................................................................................ 41
Compute module memory...........................................................................................................41
Compute module is out of memory.................................................................................. 41
Memory count error exists................................................................................................41
Compute module fails to recognize existing memory.......................................................42
Compute module fails to recognize new memory............................................................ 43
NVDIMM issues................................................................................................................44
Compute module processor........................................................................................................48
Processor troubleshooting prerequisites..........................................................................48
Troubleshooting the processor.........................................................................................48
Uncorrectable machine check exception......................................................................... 49
Compute module mezzanine card options..................................................................................50
System requests recovery method during mezzanine card replacement........................ 50
Compute module controllers and energy packs..........................................................................50
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