About this guide
Document overview
HPE Synergy Troubleshooting Guide provides the following troubleshooting information for HPE Synergy:
• Common troubleshooting procedures and issue resolution
• HPE Synergy hardware:
◦ HPE Synergy 12000 Frame and frame link module
◦ HPE Synergy Gen9 compute modules
◦ HPE Synergy Gen10 compute modules
◦ Storage
◦ Interconnects
• Component and LED identification
• Reports and logs
• Resources for troubleshooting
• Symptom information checklist
Troubleshooting overview
HPE Synergy troubleshooting information is provided as a multi-document solution and within HPE
OneView:
• HPE Synergy Troubleshooting Guide
• Error Message Guide for HPE ProLiant Gen10 Servers and HPE Synergy
• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 Servers
and HPE Synergy
• Additional troubleshooting content can be found within HPE OneView and in other associated product
documentation.
All HPE Synergy troubleshooting guides are posted on the Hewlett Packard Enterprise Information
Library (http://www.hpe.com/info/synergy-docs).
HPE Synergy troubleshooting resources
HPE Synergy troubleshooting resources are available within HPE OneView and in the Hewlett Packard
Enterprise Information Library (www.hpe.com/info/synergy-docs).
Troubleshooting within HPE OneView
HPE OneView graphical user interface includes alert notifications and options for troubleshooting within
HPE OneView. The UI provides multiple views of HPE Synergy components, including colored icons to
indicate resource status and potential problem resolution in messages.
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