See the compute module user guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/info/synergy-docs)
7. Verify that all controller cabling is connected properly.
8. If the issue persists, download the Active Health System log, and then access the Active Health
System Viewer on the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ahsv).
9. Contact Hewlett Packard Enterprise technical support.
More information
Active Health System Viewer on page 87
Using AHSV to troubleshoot or open a support case on page 92
Accessing Hewlett Packard Enterprise Support on page 107
Active Health System log on page 86
HPE Dynamic Smart Array B140i drives are not found when RAID mode is
disabled
Symptom
The HPE Dynamic Smart Array B140i drives are not found when RAID mode is disabled.
Cause
When an HPE Dynamic Smart Array B140i RAID controller is enabled on an HPE Synergy Gen9 compute
module and RAID mode is disabled in the UEFI System Utilities, then the drives are listed as AHCI drives
or HPE H220i drives and the RAID controller is not found in POST or device manager. When RAID mode
is enabled, the drives appear as HPE Dynamic Smart Array B140i controller drives.
Action
1. Press the F9 key during the startup process to access the UEFI System Utilities.
2. In the Systems Configuration menu, select BIOS/Platform Configuration (RBSU) > System Options
> SATA Controller Options > Embedded SATA Configuration > Enable HP Dynamic Smart Array
RAID support.
3. Press F10 to save the configuration.
4. Reboot the compute module.
HPE Smart Array S100i SR Gen10 drives are not found when RAID mode is
disabled
Symptom
The HPE Smart Array S100i SR Gen10 drives are not found when RAID mode is disabled.
Cause
When an HPE Smart Array S100i SR Gen10 is enabled on a compute module and RAID mode is
disabled in the UEFI System Utilities, then the drives are listed as AHCI drives or HPE H220i drives and
the RAID controller is not found in POST or device manager. When RAID mode is enabled, the drives
appear as HPE Smart Array S100i SR Gen10 drives.
Hardware issues 53
To Next Page
Loading...
Need help?
General
