Reports and logs
Overview
You might be asked to gather some of the following reports or logs when you contact Hewlett Packard
Enterprise:
• Active Health System log
• Integrated Management Log
• HPE SSA diagnostic tasks
• HPE Smart Storage Administrator Diagnostic Utility CLI reports
• HPS report
• sosreport and supportconfig
The AHSV allows you to view the Active Health System log and you can submit a support case.
Active Health System log
The Active Health System log is a single file that contains basic information required by Hewlett Packard
Enterprise support to analyze the system.
You can download the Active Health System log manually and send it to Hewlett Packard Enterprise. The
log can be downloaded using the following tools:
• Active Health System Viewer
• HPE iLO
• Intelligent Provisioning
• iLO RESTful API
• curl command-line tool
The Active Health System log can be captured using either offline or online methods.
Operating system Online server Offline server
Microsoft Windows HPE iLO web interface Intelligent Provisioning
Linux
HPE iLO web interface
Intelligent Provisioning
VMware HPE iLO web interface Intelligent Provisioning
Other operating systems HPE iLO web interface Intelligent Provisioning
More information
Using AHSV to troubleshoot or open a support case on page 92
Intelligent Provisioning diagnostic tools on page 87
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