Product Name and Status fields in HPE iLO are not specific to the
accelerator or graphics option installed
Symptom
The Product Name and Status fields in HPE iLO are not specific to the accelerator or graphics option
installed. The Product Name field might display a general description instead of the product name and the
status field might display Unknown.
Cause
Some third-party options do not conform to general accepted platform management specifications.
Action
Be sure that you are using the latest version of the HPE iLO firmware and system ROM.
HPE Synergy 480 PCIe Expansion module
PCIe cards in the PCIe expansion module are not found or available in the
OS
Symptom
• PCIe cards in the PCIe expansion module are not found or are not available in the OS.
• The iLO Device Inventory shows PCIe slots as empty even when the PCIe slot is populated.
• The expander LED is not illuminated.
• The iLO Device Inventory shows mezzanine connector 1 empty.
• HPE OneView reports that the compute module hardware cannot be discovered.
Cause
• The mezzanine pass-through is not installed or is improperly seated on mezzanine connector 1.
• The PCIe card is not properly seated in the PCIe expansion module.
Action
1. Verify that the mezzanine pass-through card is installed on mezzanine connector 1.
2. If the mezzanine pass-through card is installed on mezzanine connector 1, reseat the mezzanine
pass-through card.
3. Remove the PCIe riser cage from the PCIe expansion module.
4. Remove the PCIe card from the PCIe cage.
5. Reinstall the PCIe card into the PCIe riser cage.
6. Reinstall the PCIe riser cage into the PCIe expansion module and verify that all thumbscrews are
engaged fully.
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