d. Locate and reseat the microSD card.
e. Install the compute module in the same location in the frame.
For more information, see the compute module maintenance and service guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
System battery is low or lost power
Symptom
An error message is received indicating low power or loss of power.
Cause
Real-time clock system battery is running low on power or lost power.
Action
Replace the battery. For more information, see the compute module maintenance and service guide on
the Hewlett Packard Enterprise website.
TPM fails or is not detected
Symptom
The TPM failed or the TPM is no longer detected.
Cause
• The TPM failed.
• The TPM is not configured properly in UEFI System Utilities.
• The boot mode is not configured for the TPM installed on the compute module.
Action
1. When a TPM is installed and used with BitLocker, be sure that the TPM is enabled in UEFI System
Utilities.
See the TPM replacement recovery procedure in the operating system documentation.
2. When a TPM is installed, be sure that the TPM is configured for a mode that is compatible with the OS
running on the compute module.
Verify that the OS supports the version of TPM installed and configured on the compute module.
3. When a TPM 2.0 is installed, verify that the compute module is configured for UEFI boot mode.
4. Leave the TPM installed and request a new system board and TPM from a Hewlett Packard Enterprise
authorized service provider.
More information
Accessing Hewlett Packard Enterprise Support on page 107
40 Hardware issues
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