Cause
The MXM card is not properly seated in the MXM expansion module.
Action
1. Reseat the MXM card and verify that both screws are properly engaged.
2. Verify that the MXM card is seated properly and that both mounting screws are installed.
For compute module-specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library.
MXM card is not running at PCIe x16 link width
Symptom
The MXM card is not running at PCIe x16 link width.
Cause
• The MXM card is not properly seated in the MXM expansion module.
• The MXM card is defective.
Action
1. Using the iLO Device Inventory page, locate the position of the MXM card identified as not running at
PCIe x16 link width.
The corresponding MXM slot number diagram is located inside of the MXM expansion module.
2. Reseat the MXM card and make sure that both screws are properly engaged.
3. Verify that the MXM card is properly seated and that both mounting screws are installed properly.
For compute module-specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library.
Compute module with the Multi-MXM expansion module installation issues
Symptom
The compute module with the expansion module installed, does not fully seat into the frame.
Cause
The expansion module is not installed properly on the compute module.
Action
1. Remove the expansion module from the compute module.
2. Reinstall the expansion module on the compute module.
3. Install the compute module with the expansion module in the frame.
For compute module-specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library.
Hardware issues 59
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