Action
• Verify that the energy pack is installed and cabled properly.
For more information, see the HPE Smart Array Controllers User Guide at http://www.hpe.com/info/
SmartArrayGen10-docs.
• Verify the energy pack status in iLO.
For more information, see the iLO User Guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ilo-docs).
• Update the system ROM.
• If the issue persists, download the Active Health System Log and send it to a support professional to
help resolve the issue.
For more information, see the Active Health System Viewer user guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/support/ahsv-docs).
HPE Synergy 480 Multi-MXM Expansion Module
Half of the expected GPUs in the Multi-MXM expansion module are not
found or available in the OS
Symptom
• Half of the expected number of GPUs in the Multi-MXM expander are not discovered or usable.
• The expander LED illuminates green before the compute module powers on.
Cause
The mezzanine pass-through is not installed or is improperly seated on mezzanine connector 2.
Action
1. Verify that the mezzanine pass-through card is installed on mezzanine connector 2.
2. If the mezzanine pass-through card is installed on mezzanine connector 2, reseat the mezzanine
pass-through card.
For compute module-specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library.
Compute module does not power on with the Multi-MXM expansion module
installed
Symptom
• The expansion module LED does not illuminate.
• Mezzanine connector 1 and mezzanine connector 2 are shown as empty in HPE OneView and the iLO
Device Inventory.
• The IML displays one of the following messages:
Hardware issues 57
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