For more information, see the Active Health System Viewer user guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/support/ahsv-docs).
4. Install an energy pack with a recharge date that is in the future.
Energy pack configuration error
Symptom
Any HPE compute module configured with an energy pack that receives a POST error message or an
IML message indicating a configuration error or that the load capacity is exceeded for the energy pack.
Cause
The number of battery-backed devices exceeds the installed energy pack capacity.
Action
1. Do one of the following:
• Ensure that the energy pack is fully charged. An HPE Smart Storage Battery may take up to 120
minutes in a powered compute module or frame to charge enough to support the number of
battery-backed devices installed. An HPE Smart Storage Hybrid Capacitor takes only 5 minutes to
charge.
• If the charge level is insufficient to support the battery-backed devices installed in the compute
module or frame, the energy pack output might not be enabled while the energy pack is charging. It
might take up to 120 minutes in a powered compute module or frame for the battery to charge fully.
An HPE Smart Storage Hybrid Capacitor takes only 5 minutes to charge.
• Verify the energy pack status in iLO.
For more information, see the iLO User Guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ilo-docs).
• Remove some of the battery-backed devices using the energy pack. HPE Smart Array Controllers
and NVDIMMs use the HPE Smart Storage Battery. NVDIMMs are not supported with the HPE
Smart Storage Hybrid Capacitor.
For more information, see the compute module maintenance and service guide.
• Verify that the BIOS version supports the energy pack and controllers installed on the compute
module.
Energy pack failure
Symptom
Any HPE ProLiant compute module configured with an energy pack for HPE Smart Array Controllers
receives a POST error message or an IML message indicating an energy pack failure.
Cause
• Communication with the energy pack failed.
• The energy pack output is not enabled.
56 Hardware issues
To Next Page
Loading...
Need help?
General
