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HPE Synergy Series User Manual

HPE Synergy Series
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For compute module-specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library.
Compute module does not power on with the PCIe expansion module
attached
Symptom
IML reports the following message: Power on Denied (Service Information: Mezz Slot 1, Read Error)
Cause
The mezzanine pass-through card is not installed on mezzanine connector 1.
The mezzanine pass-through card is not properly seated on mezzanine connector 1.
Switch 9 on the System Maintenance Switch is not set to the ON position.
Action
1. Verify that the mezzanine pass-through card is installed on mezzanine connector 1.
2. If the mezzanine pass-through card is installed on mezzanine connector 1, reseat the card on
mezzanine connector 1.
3. Locate the System Maintenance Switch on the system board and verify that switch 9 is in the ON
position.
For compute module specific information, see the product user guide on the Hewlett Packard
Enterprise Information Library
Compute module with the PCIe expansion module installed does not fully
seat in the compute module bay in the frame
Symptom
The compute module with the expansion module installed, does not fully seat into the frame.
Cause
The expansion module is not installed properly on the compute module.
Action
1. Remove the expansion module from the compute module.
2. Reinstall the expansion module on the compute module.
3. Install the compute module with the expansion module in the frame.
For compute module specific steps, see the compute module user guide on the Hewlett Packard
Enterprise Information Library.
The PCIe card is not running at the correct PCIe link width
Symptom
The PCIe card is not running at the correct PCIe link width.
Hardware issues 61

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HPE Synergy Series Specifications

General IconGeneral
ProcessorIntel Xeon Scalable Processors
StorageSAS/SATA HDD/SSD, NVMe SSD
NetworkingEthernet, Fibre Channel, InfiniBand
ManagementHPE OneView
Compute Modules SupportedHPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System SupportVMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules SupportedHPE Synergy 40Gb F8 Switch Module
Power SuppliesHPE Synergy 12000 Frame Power Supplies (Redundant)

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