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HPE Synergy Series User Manual

HPE Synergy Series
111 pages
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Network controller is installed but not working................................................................. 50
Network controller has stopped working.......................................................................... 51
General controller issues................................................................................................. 51
Controllers are no longer redundant................................................................................ 52
HPE Dynamic Smart Array B140i drives are not found when RAID mode is disabled.... 53
HPE Smart Array S100i SR Gen10 drives are not found when RAID mode is
disabled............................................................................................................................53
HPE Smart Array S100i SR Gen10 drives are not recognized........................................ 54
Data on drives accessed in RAID mode is not compatible with data accessed from
non-RAID mode................................................................................................................54
The Smart Array controller does not show logical drives after moving drives to a
new compute module or JBOD........................................................................................ 54
Energy pack issues.......................................................................................................... 55
HPE Synergy 480 Multi-MXM Expansion Module.......................................................................57
Half of the expected GPUs in the Multi-MXM expansion module are not found or
available in the OS........................................................................................................... 57
Compute module does not power on with the Multi-MXM expansion module installed... 57
GPUs report 0° C or no result on the iLO Temperature page.......................................... 58
iLO Device Inventory shows that the MXM slot is empty when the MXM slot is
populated......................................................................................................................... 58
MXM card is not running at PCIe x16 link width...............................................................59
Compute module with the Multi-MXM expansion module installation issues...................59
Product Name and Status fields in HPE iLO are not specific to the accelerator or
graphics option installed...................................................................................................60
HPE Synergy 480 PCIe Expansion module................................................................................60
PCIe cards in the PCIe expansion module are not found or available in the OS.............60
Compute module does not power on with the PCIe expansion module attached............61
Compute module with the PCIe expansion module installed does not fully seat in
the compute module bay in the frame..............................................................................61
The PCIe card is not running at the correct PCIe link width.............................................61
Power cable error shown in Remote Console during boot...............................................62
HPE Synergy D3940 Storage Module........................................................................................ 62
Drawer power LED is not illuminating green.................................................................... 62
Drawer status LED is flashing amber...............................................................................62
Drive status LED solid amber...........................................................................................63
Health status LED flashing red.........................................................................................63
Health status LED flashing amber....................................................................................63
Drive failure...................................................................................................................... 63
Missing RAID controller....................................................................................................64
No drives are discovered by the compute module........................................................... 64
Storage module E-Fuse error...........................................................................................64
HPE Synergy 12Gb SAS Connection Module............................................................................ 65
Health LED is flashing amber...........................................................................................65
The controller locks up during POST............................................................................... 65
Unable to access storage.................................................................................................65
Storage options...........................................................................................................................65
Drive issues (hard drives and solid state drives)..............................................................65
USB drive key issues....................................................................................................... 69
Component and LED identification..................................................... 70
Frame front components and device bays..................................................................................70
Front panel components.................................................................................................. 70
Appliance module LEDs and components....................................................................... 71
Compute module LEDs and buttons................................................................................ 73
Storage module LEDs...................................................................................................... 75
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HPE Synergy Series Specifications

General IconGeneral
ProcessorIntel Xeon Scalable Processors
StorageSAS/SATA HDD/SSD, NVMe SSD
NetworkingEthernet, Fibre Channel, InfiniBand
ManagementHPE OneView
Compute Modules SupportedHPE Synergy 480 Gen10, HPE Synergy 660 Gen10
Operating System SupportVMware vSphere, Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
Fabric Modules SupportedHPE Synergy 40Gb F8 Switch Module
Power SuppliesHPE Synergy 12000 Frame Power Supplies (Redundant)

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