HPE Synergy 12000

Contents
About this guide......................................................................................8
Document overview.......................................................................................................................8
Troubleshooting overview............................................................................................................. 8
HPE Synergy troubleshooting resources...................................................................................... 8
Troubleshooting within HPE OneView............................................................................... 8
HPE Synergy Troubleshooting Guide................................................................................ 9
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy.......................9
Integrated Management Log Messages and Troubleshooting Guide for HPE
ProLiant Gen10 Servers and HPE Synergy....................................................................... 9
HPE OneView Help and HPE OneView API Reference.....................................................9
HPE Synergy QuickSpecs..................................................................................................9
HPE Synergy terminology.............................................................................................................9
Product descriptions..................................................................................................................... 9
HPE Synergy hardware......................................................................................................9
Composable infrastructure............................................................................................... 10
Embedded management..................................................................................................10
Troubleshooting preparation............................................................... 11
Prerequisites for troubleshooting.................................................................................................11
Important safety information ...................................................................................................... 12
Symbols on equipment.....................................................................................................12
Warnings and cautions.....................................................................................................13
Electrostatic discharge..................................................................................................... 14
Collecting symptom information..................................................................................................15
Preparing HPE Synergy for diagnosis........................................................................................ 15
Using HPE OneView to troubleshoot the appliance.......................... 17
Troubleshooting tools in HPE OneView...................................................................................... 17
Updating the firmware.......................................................................... 18
Common troubleshooting procedures................................................19
Consoles used with HPE Synergy.............................................................................................. 19
Accessing the HPE OneView maintenance console from the frame link module............ 19
Connecting to the HPE OneView maintenance console using SSH................................ 20
Creating a support dump file............................................................................................ 20
Connect to the HPE Synergy Console........................................................................................21
Connecting to the HPE Synergy Console using a keyboard, video monitor, and
mouse...............................................................................................................................21
Connecting to the HPE Synergy Console using a laptop computer.................................22
Connecting to HPE OneView using the HPE Synergy Console..................................................23
Verifying installation using HPE OneView...................................................................................24
Frame link module factory reset..................................................................................................26
Performing a frame link module factory reset.................................................................. 26
Resetting a frame link module..........................................................................................27
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