HPE Synergy 12000

For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Collecting symptom information
Before troubleshooting an issue, collect the symptom information. Download the Active Health System
Log using the Active Health System Viewer, if possible. For more information about downloading the
Active Health System Log using the AHSV, see the HPE Active Health System Viewer User Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).
For more information about collecting symptom information, use Symptom information checklist.
More information
Symptom information checklist on page 110
Preparing HPE Synergy for diagnosis
Procedure
1. Be sure that HPE Synergy is in the proper operating environment with adequate power, air
conditioning, and humidity control.
For required environmental conditions, see the product QuickSpecs on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/qs).
2. Capture an HPE OneView support dump.
For more information, see the HPE OneView Online Help embedded in HPE OneView user interface
or in the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
3. Remove all CDs, DVDs, USB drive keys, or SD cards that are not bootable devices.
4. Collect all tools and utilities necessary to troubleshoot the issue. Gather items such as a Torx
screwdriver, loopback adapters, ESD wriststrap, and software utilities.
For more information, see the product maintenance and service guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/synergy-docs).
5. Review and collect the following information:
a. Review all HPE OneView errors.
b. Obtain a record of all current ROM settings by running CONREP from Scripting Toolkit for Windows
and Linux.
c. Review the IML.
d. Review the iLO information on both the Overview and the System Information page.
e. Review the Diagnostics page.
f. Use the Active Health System Viewer to download the Active Health System log.
For more information, see the Active Health System Viewer documentation on the Hewlett Packard
Enterprise website (http://www.hpe.com/support/ahsv-docs).
g. Record survey data.
6. Disconnect any peripheral devices not required for testing (any devices not necessary to power up
HPE Synergy).
Troubleshooting preparation 15