HPE Synergy 12000

Procedure prerequisites with a Trusted Platform Module installed and
BitLocker enabled
When a TPM is installed and enabled in the UEFI System Utilities, and when the Microsoft Windows
BitLocker Drive Encryption feature is enabled, always disable BitLocker before performing any of the
following procedures:
• Restarting the compute module or maintenance without a PIN or startup key
• Upgrading critical early boot components
• Upgrading the system board to replace or remove the TPM.
• Disabling or clearing the TPM
• Moving a BitLocker-protected drive to another compute module
• Adding an optional PCI device, such as a storage controller or network adapter
Compute module memory
Compute module is out of memory
Symptom
• The compute module is out of memory.
• A POST error message or an IML message is displayed.
Cause
• The memory is not configured properly.
• An OS error is indicated.
Action
1. Be sure the memory is configured properly.
For more information, see the DIMM population guidelines on the Hewlett Packard Enterprise website
(http://www.hpe.com/docs/memory-population-rules).
2. Be sure no operating system errors are indicated.
3. Update the system ROM to the latest version.
Memory count error exists
Symptom
A memory count error is displayed in POST or IML.
Hardware issues 41