HPE Synergy 12000

Action
1. Reboot the compute module.
2. Access UEFI System Utilities by pressing F9 (System Utilities) during POST.
3. Select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > SATA
Controller Options > Embedded SATA Configuration > Smart Array SW RAID Support and press
the Enter key.
4. In the SATA Controller Options screen, for the Embedded SATA configuration option, select Smart
Array SW RAID Support from the drop-down menu and click OK.
If you see the warning Important: Smart Array SW RAID is not supported when the
Boot Mode is configured in Legacy BIOS Mode, click OK.
5. Press F12: Save and Exit.
6. To save changes, click Yes-Save Changes.
7. Click Reboot.
HPE Smart Array S100i SR Gen10 drives are not recognized
Symptom
When installing an OS, the OS installation does not recognize the HPE Smart Array S100i SR Gen10
drives.
Action
Manually install the HPE Smart Array S100i SR Gen10 drivers.
For more information, see the controller documentation.
Data on drives accessed in RAID mode is not compatible with data
accessed from non-RAID mode
Symptom
Data on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode, and
data on drives accessed in non-RAID mode is not compatible with data accessed from RAID mode.
Action
Hewlett Packard Enterprise recommends that you access drive data only when the same RAID or non-
RAID mode is enabled. Back up and restore the data on the drives.
The Smart Array controller does not show logical drives after moving
drives to a new compute module or JBOD
Symptom
The Smart Array controller does not show logical drives after moving drives to a new compute module or
JBOD.
54 Hardware issues