HPE Synergy 12000

Cause
• After the appliance module was installed, the appliance module did not initiate communication with the
frame link module within the timeout period.
• After receiving communication from the frame link module, the GPIO presence signal was not received
within the timeout period.
• The appliance module data is either corrupt or could not be read.
• An error was encountered while trying to communicate with the iLO on the appliance module.
Action
1. Remove the appliance module from the appliance bay.
2. Reinstall the appliance module in the same appliance bay.
For more information, see the appliance maintenance and service guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/synergy-docs).
3. If the issue persists, contact Hewlett Packard Enterprise technical support.
More information
Accessing Hewlett Packard Enterprise Support on page 107
The appliance module is not compatible with the version of frame link
module firmware currently installed
Symptom
A message displays that the appliance module is not compatible with the version of frame link module
firmware currently installed.
Cause
The frame link module firmware is not compatible with the appliance module installed.
Action
1. Update the frame link module firmware to a version that supports the appliance module.
2. If the issue persists, contact Hewlett Packard Enterprise technical support.
More information
Updating the firmware on page 18
Accessing Hewlett Packard Enterprise Support on page 107
38 Hardware issues