HPE Synergy 12000

HPE Synergy 12Gb SAS Connection Module front panel LEDs......................................76
Storage option LEDs, components, and guidelines......................................................... 77
Frame rear component and bay numbering................................................................................81
Frame link module components and LEDs...................................................................... 82
Power supply LED............................................................................................................83
Fan LED........................................................................................................................... 84
Information pull tabs....................................................................................................................84
Reports and logs...................................................................................86
Overview..................................................................................................................................... 86
Active Health System log............................................................................................................ 86
Intelligent Provisioning diagnostic tools........................................................................... 87
Active Health System Log download methods.................................................................87
Using AHSV to troubleshoot or open a support case.......................................................92
Integrated Management Log.......................................................................................................93
Viewing the IML................................................................................................................93
Performing a Diagnostics task using HPE SSA.......................................................................... 93
HPE Smart Storage Administrator Diagnostics Utility CLI.......................................................... 94
Installing the utility............................................................................................................94
Launching the utility in CLI mode..................................................................................... 94
Diagnostic report procedures........................................................................................... 95
SmartSSD Wear Gauge report procedures......................................................................95
HPS report.................................................................................................................................. 96
Linux reports............................................................................................................................... 96
Resources for troubleshooting............................................................97
Online resources.........................................................................................................................97
Hewlett Packard Enterprise Support Center website....................................................... 97
Hewlett Packard Enterprise Information Library...............................................................97
Mobile-ready content........................................................................................................97
Mobile QR code locations................................................................................................ 97
HPE Synergy documentation........................................................................................... 97
User guide........................................................................................................................99
Maintenance and service guide....................................................................................... 99
HPE iLO software documentation.................................................................................... 99
HPE Active Health System Viewer documentation.......................................................... 99
UEFI System Utilities documentation...............................................................................99
Intelligent Provisioning software documentation............................................................ 100
White papers.................................................................................................................. 100
Service notifications, advisories, and notices.................................................................100
Subscription services..................................................................................................... 100
HPE Pointnext Portfolio..................................................................................................100
Product information resources.................................................................................................. 101
Additional product information........................................................................................101
Registering the product.................................................................................................. 101
Overview of product features and installation instructions............................................. 101
Key features, option part numbers................................................................................. 101
HPE Synergy component and option specifications, symbols, installation warnings,
and notices.....................................................................................................................101
Spare part numbers....................................................................................................... 101
Teardown procedures, part numbers, specifications......................................................101
Teardown or removal and replacement procedure videos............................................. 102
Technical topics..............................................................................................................102
Product installation resources...................................................................................................102
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