LP-605 Rev. 000 Rel. 009 Date 8.16.18
57
Limited Warranty for RGH Floor Mounted Water Heaters
HTP warrants this instantaneous water heater and its components to be free
from defects in material and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE WARRANTIES
COMMENCE ON THE DATE OF INSTALLATION. This limited warranty is only
available to the original consumer purchaser (herinafter “Owner”) of this
water heater, and is non-transferable.
Residential Use Warranty
Six (6) years – Tank, One (1) year – Components
Commercial Use Warranty
Three (3) years – Tank, One (1) year – Components
USE DEFINTIONS - Residential Use means heating in a single family
dwelling. This dwelling must be either: a) owned and resided in by the
Owner; or b) a residential rental property that services a single dwelling in
which the Owner resides on a permanent basis. Commercial Use refers to
all other applications.
COVERAGE
A. During the rst year after the original date of installation, HTP warrants
that it will repair or replace, at its option, any defective or malfunctioning
component of the water heater with a component of equivalent size and
current model. Replacement components will be warranted for ninety (90)
days.
B. Should a defect or malfunction result in a leakage of water from the water
heater within the above-stated warranty periods due to defective material
or workmanship, malfunction, or failure to comply with the above warranty,
with such defect or malfunction having been veried by an authorized HTP
representative, HTP will replace the defective or malfunctioning water heater
with a replacement of the nearest comparable model available at the time
of replacement. The replacement water heater will be warranted for the
unexpired portion of the applicable warranty period of the original water
heater.
C. In the event of a leakage of water of a replacement water heater due to
defective material or workmanship, malfunction, or failure to comply with the
above warranty, HTP reserves the right to refund to the Owner the published
wholesale price available at the date of manufacture of the original water
heater.
D. If government regulations, industry certication, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will be
charged the dierence in price represented by those required features. If the
Owner pays the price dierence for those required features and/or to upgrade
the size and/or other features available on a new replacement water heater or
component(s), the Owner will also receive a complete new limited warranty
for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy of the
original sales receipt or the warranty registration, the warranty period for the
water heater shall then be deemed to have commenced thirty (30) days after
the date of manufacture of the water heater and NOT the date of installation
of the water heater.
F. This warranty extends only to water heaters utilized in water heating
applications that have been properly installed by qualied professionals
based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair, replacement,
or refund are the exclusive remedies of the Owner.
H. HTP will not accept claims from the Owner for labor costs incurred by any
person as a result of the repair, replacement, removal, or reinstallation of a
water heater or any component thereof.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certied to ANSI Z21.22 - Relief Valves for Hot
Water Supply Systems installed with the water heater assembly in accordance
with federal, state, and local codes and in installations prone to vacuum
related damages.
3. Maintain the water heater in accordance with the maintenance procedure
listed in the manufacturer’s provided instructions. Preventive maintenance
can help avoid any unnecessary breakdown of the water heater and keep it
running at optimum eciency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working pressure
shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting ow of water will not cause damage to the
area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied installer / service
technician, or installations that do not conform to ANSI, CSA, and/
or UL standards, as well as any applicable national or local building
codes.
3. Service trips to teach the Owner how to install, use, maintain, or
to bring the water heater installation into compliance with local
building codes and regulations.
4. Failure to locate the water heater in an area where leakage of the
water heater or water line connections and the relief valve will not
result in damage to the area adjacent to the water heater or lower
oors of the structure.
5. Any failed components of the system not manufactured by HTP as
part of the water heater.
6. Water heaters repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to install
the water heater in accordance with applicable building codes/
ordinances or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper
installation, failure to operate the water heater at ring rates or
pressures not exceeding those on the rating plate, or failure to
operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
9. Failure to operate the water heater in a an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service
voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion
from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the water
heater with modied, altered, or unapproved components, or any
component / attachment not supplied by HTP.
13. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, acts of God and the like.
14. Failures (leaks) caused by operating the water heater in a corrosive
or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating an empty
or partially empty water heater (“dry ring”), or failures caused by
operating the water heater when it is not supplied with water, free
to circulate at all times.
16. Any damage or failure of the water heater due to the accumulation
of solid materials or lime deposits.
17. Any damage or failure resulting from improper water chemistry, or
heating anything other than potable water. DEFINITION OF POTABLE
WATER - Potable water is dened as drinkable water supplied from
utility or well water in compliance with EPA secondary maximum
contaminant levels (40 CFR Part 143.3) as shown in the table.
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