lp-65 Rev. 1.6.15
15
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date
of installation of your water heater, in addition to explanation of your
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective
or malfunctioning parts must be returned to HTP via the local
distribution channels where original purchase was made. NOTE:
Any parts or heaters returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if credit
is denied. If all warranty conditions are satisfied, HTP will provide
replacement parts to the retailer.
If you have questions about the coverage of this warranty, please
contact HTP at the address or phone number stated below:
HTP
P.O. Box 429
120 Braley Road
East Freetown, MA
02717
Attention: Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the purchaser
in repairing or replacing the water heater or part(s). This warranty
does not extend to labor costs beyond the coverage specified in
this warranty document. All such expenses are your responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM
OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED.
THE REMEDIES OF THE PURCHASER SHALL BE LIMITED
TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF
ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID
INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING,
BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT
OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY
FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS
AGREE¬MENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR
THIS LIMITATION WILL BE BINDING UPON HTP. UNLESS IN
WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER
OF HTP. THE WARRANTIES STATED HEREIN ARE NOT
TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE
ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your HTP warranty gives you specific legal rights, and you may
also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the Contender
Indirect Fired Water Heater manufactured and sold by HTP. HTP
neither assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with said Contender Indirect
Fired Water Heaters.
HTP reserves the right to change specifications or discontinue
models without notice.
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