Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
7 Messaging and texting
7.1 Why can't I send or receive messages?
Your SIM card balance may be insufficient. Make sure your SIM card has sufficient
balance.
Your phone reception may be poor. Take your phone to a place with good reception and
try again.
Your phone may be experiencing a network rush. Wait for a while and try again.
Make sure the recipient's phone number is correct.
Multimedia messages cannot be sent or received if your data service is disabled. Make
sure your data service is enabled.
Attachments larger than 1,024 KB can't be sent through multimedia message. Try
splitting your attachment into multiple multimedia messages or sending it in other
ways.
If the problem persists, check whether your phone has sufficient storage space
available.
Go to the Settings screen and touch Storage to check the available storage. If you don't
have sufficient storage space, touch each item to view its size, and clear unwanted files
to free up some space.
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