Huawei Proprietary and Confidential           
Copyright © Huawei Technologies Co., Ltd. 
 
4 Network and data transmission 
4.1 What can I do if I can't access the Internet after my data 
service is turned on? 
 
Make sure your SIM card is properly inserted. For details, see the Quick Start Guide 
that comes with your phone. 
 
Make sure you have subscribed to a data plan for your SIM card. For details, contact 
your service provider. 
 
Make sure your SIM card has sufficient balance. Your service provider may stop 
providing Internet access to SIM cards that have a negative balance. 
 
Go to the Settings screen and touch “Airplane mode” switch, Turn on the airplane 
mode and then turn off the airplane mode. 
 
 
Reboot your phone. 
Long touch the power key, then touch the “Restart” menu.