Backup and Restore  
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3 
Select the backup you want to restore.
 
If the backup data is encrypted, enter the encryption password when prompted.
4 
Select the data you want to restore, and then touch 
Start restoration
.
Restoring factory settings
Restore your phone to its factory settings if it crashes or is slow to respond.
 
Back up important data on your phone before restoring factory settings. For more 
information, see Using the Backup application to back up and restore data.
Restoring factory settings will erase all personal data from  your  phone,  including  fingerprints, 
account information, downloaded applications, and application settings.
1 
Open 
Settings
.
2 
Touch 
Advanced settings
 > 
Backup & reset
 > 
Factory data reset
.
3 
Choose whether to format your internal storage, and then touch 
Reset phone
.
 
Selecting 
Erase internal storage
 will delete all files on your internal storage, such as music 
and images. Proceed with caution.
4 
Touch 
Reset phone
 to restore your phone to its factory settings. Your phone will restart 
automatically when the process is complete.
Updating your phone
Update your phone's system to the latest version to enhance performance.
 
•
Using unauthorized third-party software to update your phone may render your phone 
unusable or put your personal information at risk. Always update through your phone's 
online update feature or send your phone to a nearby authorized Huawei service center for 
assistance.
•
Your personal data may be erased during a system update. Ensure that you back up 
important data before updating your phone.
•
When updating, ensure that your phone has at least 20% battery power remaining.
•
After updating, you may find that some third-party applications are incompatible with your 
system, such as Internet banking applications and games. This is because it takes a while for 
third-party application developers to release updates for new Android releases. Please wait 
until a new version of the application is released.
 
Touch 
Settings
 > 
About phone
 > 
Build number
 to view your phone's version number.