IBM BladeCenter HS22V 7871 - Page 174

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Error code Description Action
3018003 CRTM corrupt image.
1. Run the Setup utility (see “Using the Setup
utility” on page 20), select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board (see “Removing the system-board
assembly” on page 94 and “Installing the
system-board assembly” on page 95)
3000007 Illegal software state (halted).
1. Run the Setup utility (see “Using the Setup
utility” on page 20). Select Load Default Settings
and save the settings.
2. Reseat the following components one at a time in
the order shown, restarting the server each time:
v Battery (see “Removing the battery” on page
71 and “Installing the battery” on page 72).
v Expansion cards (see “Removing an I/O
expansion card” on page 74 and “Installing an
I/O expansion card” on page 78).
3. Replace the following components one at a time
in the order shown, restarting the server each
time:
v Battery (see “Removing the battery” on page
71 and “Installing the battery” on page 72).
v Expansion cards (see “Removing an I/O
expansion card” on page 74 and “Installing an
I/O expansion card” on page 78).
v (Trained service technician only) Replace the
system board (see “Removing the
system-board assembly” on page 94 and
“Installing the system-board assembly” on
page 95)
158 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide