ServerGuide problems
Use this information to locate ServerGuide problems and suggested actions.
The following table lists problem symptoms and suggested solutions.
Symptom Suggested action
The ServerGuide Setup and
Installation CD will not start.
v Make sure that the CD drive is associated with the blade server that you are
configuring.
v Make sure that the blade server supports the ServerGuide program and has a
bootable CD (or DVD) drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD drive is first in the startup sequence.
The RAID configuration
program cannot view all
installed drives, or the
operating system cannot be
installed.
v Make sure that there are no duplicate SCSI/SAS IDs or interrupt request (IRQ)
assignments. See “Configuring a RAID array” on page 35.
v Make sure that the storage drive is connected correctly. See “Blade server
connectors” on page 14 to locate the storage drive connector.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide
program. See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
The operating system cannot be
installed; the option is not
available.
Make sure that the operating system is supported on the blade server. If the
operating system is supported, either no logical drive is defined (SCSI/SAS RAID
systems) or the ServerGuide System Partition is not present. Run the ServerGuide
program and make sure that setup is complete.
Software problems
Use this information to diagnose and resolve software problems for the blade
server.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
178 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide
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