ServerGuide problems .........178
Software problems...........178
Universal Serial Bus (USB) port problems . . . 180
Light path diagnostics ..........181
Viewing the light path diagnostics LEDs . . . 181
Light path diagnostics LEDs .......183
Dynamic system analysis diagnostic programs and
messages ...............185
Running the diagnostic programs .....186
Diagnostic text messages ........187
Viewing the test log ..........188
Diagnostic messages ..........188
Recovering from a UEFI update failure .....212
In-band manual recovery method .....213
Out-of-band manual recovery method ....214
In-band automated boot recovery method . . . 215
Out-of-band automated boot recovery method 215
Nx boot failure .............216
Automated boot recovery (ABR) .......216
Solving SAS hard disk drive problems .....216
Solving shared BladeCenter resource problems . . 217
Keyboard or mouse problems .......217
Media tray problems ..........218
Network connection problems.......219
Power problems ...........220
Video problems............220
Storage drive tests............221
Solving undetermined problems .......222
Problem determination tips.........223
Appendix. Getting help and technical
assistance .............225
Before you call .............225
Using the documentation .........226
Getting help and information from the World Wide
Web................226
How to send DSA data to IBM .......226
Creating a personalized support web page . . . 226
Software service and support ........227
Hardware service and support .......227
IBM Taiwan product service ........227
Notices ..............229
Trademarks ..............229
Important notes ............230
Particulate contamination .........231
Documentation format ..........232
Telecommunication regulatory statement ....232
Electronic emission notices .........232
Federal Communications Commission (FCC)
statement..............232
Industry Canada Class A emission compliance
statement..............233
Avis de conformité à la réglementation
d'Industrie Canada ..........233
Australia and New Zealand Class A statement 233
European Union EMC Directive conformance
statement..............233
Germany Class A statement .......234
Japan VCCI Class A statement.......235
Korea Communications Commission (KCC)
statement..............235
Russia Electromagnetic Interference (EMI) Class
A statement .............235
People's Republic of China Class A electronic
emission statement ..........235
Taiwan Class A compliance statement ....235
Index ...............237
iv
BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide
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