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System x3250 4364
IBM System x3250 4364 User Manual
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Important:
Perform
the
following
updates:
v
Either
update
the
server
with
the
latest
SAS/SA
T
A
or
SA
T
A
firmware
or
restore
the
pre-existing
firmware
from
a
diskette
or
CD
image.
v
Update
the
DMI/SMBIOS
(see
“Updating
the
DMI/SMBIOS
data”
on
page
14).
66
IBM
System
x3250
T
ypes
4364,
4365,
and
4366:
Problem
Determination
and
Service
Guide
83
85
Table of Contents
Default Chapter
5
Table of Contents
5
Safety
9
Guidelines for Trained Service Technicians
10
Inspecting for Unsafe Conditions
10
Guidelines for Servicing Electrical Equipment
10
Safety Statements
12
Chapter 1. Introduction
19
Related Documentation
19
Notices and Statements in this Document
20
Features and Specifications
21
Server Controls, Leds, and Connectors
22
Front View
22
Rear View
23
Internal Leds, Connectors, and Jumpers
23
System-Board Internal Connectors
24
System-Board Switches and Jumpers
25
System-Board External Connectors
26
System-Board Leds
27
System-Board Optional Device Connectors
28
Chapter 2. Configuration Information and Instructions
29
Updating the Firmware
29
Configuring the Server
29
Using the Serverguide Setup and Installation CD
29
Using the Configuration/Setup Utility Program
30
Using the LSI Logic Configuration Utility Program
30
Starting the Lsi Logic Configuration Utility Program
31
Configuring the Controller and Devices
31
Configuring the Ethernet Controller
31
Updating the DMI/SMBIOS Data
32
Chapter 3. Parts Listing, Type 4364, 4365, or 4366 Server
33
Replaceable Server Components
34
Product Recovery Cds
37
Power Cords
40
Chapter 4. Removing and Replacing Server Components
43
Installation Guidelines
43
System Reliability Guidelines
44
Working Inside the Server with the Power on
44
Handling Static-Sensitive Devices
44
Returning a Device or Component
45
Removing and Replacing Tier 1 Crus
46
Removing the Cover
46
Installing the Cover
47
Removing an Adapter
48
Installing an Adapter
49
Removing a Remote Supervisor Adapter II Slimline
51
Installing a Remote Supervisor Adapter II Slimline
51
Hard Disk Drive
52
Installing a Hot-Swap Hard Disk Drive
55
Removing a CD or CD/DVD Combination Drive
56
Installing a CD or CD/DVD Combination Drive
57
Removing a Memory Module (DIMM)
58
Installing a Memory Module (DIMM)
58
Removing a Fan
59
Installing a Fan
60
Removing and Replacing Tier 2 Crus
61
Removing the Battery
61
Installing the Battery
61
Removing the Operator Information Panel Assembly
63
Installing the Operator Information Panel Assembly
63
Removing the Power Supply
64
Installing the Power Supply
65
Removing the Riser-Card Assembly
67
Installing the Riser-Card Assembly
67
Removing the Backplane or Back Plate (3.5-Inch Drives)
68
Installing the Backplane or Back Plate (3.5-Inch Drives)
69
Removing the SAS Backplane (2.5-Inch Drives)
71
Installing the SAS Backplane (2.5-Inch Drives)
71
Removing the SAS/SATA Controller (Hot-Swap Models)
72
Installing the SAS/SATA Controller (Hot-Swap Models)
73
Removing a SATA RAID Back Plate
74
Installing a SATA RAID Back Plate
74
Removing a Drive Cage
76
Installing a Drive Cage
77
Removing and Replacing Frus
77
Microprocessor
77
Removing the Microprocessor
78
Installing the Microprocessor
79
Thermal Grease
81
Removing the System Board
82
Installing the System Board
83
Chapter 5. Diagnostics
85
Diagnostic Tools
85
Post
85
POST Beep Codes
85
Error Logs
88
Clearing the Error Logs
89
POST Error Codes
89
Checkout Procedure
96
About the Checkout Procedure
96
Performing the Checkout Procedure
97
Troubleshooting Tables
99
CD or DVD Drive Problems
99
General Problems
100
Hard Disk Drive Problems
100
Intermittent Problems
101
Keyboard, Mouse, or Pointing-Device Problems
102
Memory Problems
103
Microprocessor Problems
103
Monitor Problems
103
Optional-Device Problems
106
Power Problems
107
Serial Port Problems
108
Serverguide Problems
108
Software Problems
109
Universal Serial Bus (USB) Port Problems
110
Video Problems
110
System-Board Leds
110
Diagnostic Programs, Messages, and Error Codes
112
Running the Diagnostic Programs
112
Diagnostic Text Messages
113
Viewing the Test Log
113
Diagnostic Error Codes
114
Recovering from BIOS Update Failure
121
System-Event/Error Log Messages
122
Solving Power Problems
130
Solving Ethernet Controller Problems
130
Solving Undetermined Problems
132
Problem Determination Tips
132
Calling IBM for Service
133
Appendix A. Getting Help and Technical Assistance
135
Before You Call
135
Using the Documentation
135
Getting Help and Information from the World Wide Web
136
Software Service and Support
136
Hardware Service and Support
136
IBM Taiwan Product Service
136
Appendix B. Notices
137
Trademarks
137
Important Notes
138
Product Recycling and Disposal
139
Battery Return Program
140
Electronic Emission Notices
141
Federal Communications Commission (FCC) Statement
141
Industry Canada Class a Emission Compliance Statement
142
Australia and New Zealand Class a Statement
142
United Kingdom Telecommunications Safety Requirement
142
European Union EMC Directive Conformance Statement
142
Taiwanese Class a Warning Statement
143
Chinese Class a Warning Statement
143
Japanese Voluntary Control Council for Interference (VCCI) Statement
143
Index
145
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IBM System x3250 4364 Specifications
General
Brand
IBM
Model
System x3250 4364
Category
Server
Language
English
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