ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 8. ServerGuide Setup and Installation CD
Symptom Suggested action
The ServerGuide Setup and
Installation CD will not start.
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD-RW/DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD-RW/DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
The ServeRAID program cannot
view all installed drives, or the
operating system cannot be
installed.
1. Make sure that there are no duplicate IRQ assignments.
2. Make sure that the hard disk drive is connected correctly.
3. Make sure that the hard disk drive cables are securely connected.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions
The operating system cannot be
installed; the option is not
available.
Make sure that the operating system is supported on the server. If the operating
system is supported, there is no logical drive defined (SAS RAID systems. Run the
ServerGuide program and make sure that setup is complete.
Chapter 5. Solving problems 61
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