IBM XIV Gen3 Series User Manual

Figure 18 shows call home routing.
Table 37 lists requirements that must be met to configure the call home function.
Table 37. Call home configuration information
Call home
configuration
requirement Value Comment
Customer SMTP
port
25 The customer SMTP server must
be reachable on port 25 from the
customer-provided management IP
address.
Customer SMTP
address
IP address This IP address is supplied by the
customer.
Email destination
address
xiv-callhome-eastern-hemisphere@
vnet.ibm.com
or
xiv-callhome-western-hemisphere@
vnet.ibm.com
Customer SMTP server must allow
relaying to the following IBM
email addresses based on
geographical location:
v East: EMEA, Asia, Australia,
Africa, and the rest of the world
v West: USA, Canada, Latin
America, and the Caribbean
Islands
Email source
address
xiv@il.ibm.com
or
customer-defined
The default email address from
which the email is sent. This email
address can be customer-defined to
conform to the customer email
relay rules.
xiv10030
Customer
IBM
Customer
firewall
SMTP
server
Management
ports
IBM e-mail
catcher
Call
home
IBM
firewall
Storage
Network
Internet
IBM XIV
Storage System
Figure 18. Call home routing
Chapter 9. Remote support and call home 69

IBM XIV Gen3 Series Specifications

General

Brand	IBM
Model	XIV Gen3 Series
Category	Storage
Language	English