Innovative Circuit Technology Ltd. 27
TROUBLESHOOTING
I am unable to access the web-based configuration utility:
• Check that you are using the correct IP address for the PDU by
downloading and running the ICT IP Address Discovery tool
http://www.ictcorporate.com/resources/tools/
• Check the network cable connections to the PDU and the network
• Ensure the network card settings on your computer are configured for
accessing the IP address of the PDU. To access a PDU with the default IP
address of 192.168.0.180 the typical network settings for your computer
are:
o IP Address: 192.168.0.100
o Subnet Mask: 255.255.255.0
o Gateway: 192.168.0.1
• If the HTTP port of the PDU has been changed, you must append the
new port number to the URL used to access the PDU. (See the Network
Setup section) See the Password Reset section for details on how to
reset the port number to the factory default value.
• If your network switch allows you to manually configure port speed and
duplex settings, turn-on “Auto Negotiation” for the switch port that the
PDU is connected to.
I forgot my password:
• See the Password Reset section of the manual
I am not receiving e-mails from the PDU:
• Verify that the Send-E-mail checkboxes are ticked for any alarm
conditions for which you wish to receive e-mail notifications.
• Verify your e-mail settings by going to the Maintenance page on the
PDU’s web utility and clicking on the Send Test E-mail button, to send a
test message to your designated recipient addresses. The Send Test E-
mail page will show an error message if the PDU is unable to send the e-
mail.
• Check on the E-mail Setup page and ensure the SMTP Server field is the
correct address for your e-mail provider, and the SMTP Port is correct.
(Port should be 25 for most servers)
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