Ier 400B - User Level Troubleshooting; Common Operating Faults

5 USER LEVEL TROUBLESHOOTING
5.1 OPERATING FAULTS
In most cases, a printer operating fault activates the indicators and an
audible signal.
Note: An intermittent signal stopping after 5 seconds indicates a minor
problem, but a continuous signal indicates a technical problem.
5.1.1 When powering up, the printer does not start up
Note: If necessary, remove the media from the printer to access the rear
of the printer, see page 42.
- Power down the printer (set power switch to "0" position).
- Check the presence of the AC power supply with another
electrical device.
- Check the connections of the power cable to the printer
connector and to the power supply.
- Restart the printer (set power switch to "I" position).
- Wait for the printer to initialize then ensure that the green
indicator lamp is lit in "Online" mode.
If after all these steps the printer does not start up, call the help
desk.
5.1.2 The printer does not receive print data
Note: If necessary, remove the media from the printer to access to the
rear of the printer, see page 42.
- Power down the printer (set power switch to "0" position).
- Check the connections of the data cable to the printer connector
and to the computer system (computer, network, hub, etc.).
- Restart the printer (set power switch to "I" position) and check
that the green indicator lamp is lit in "Online" mode.
Note: If you removed paper media from the printer beforehand, reload it
see page 29.
IER 400B
User Guide
Page 34
N0C402B Rev. 1
July 6, 2009
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