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www.infopia21.com
Troubleshooting
Battery is dead or there
is a problem with the
blood glucose test
meter
The blood glucose
test meter does not
power on
Test does not start
after applying blood
sample
The result is incon-
sistent
Poor blood sample Please insert a new blood glu-
cose test strip and perform your
test again
There may be a problem
with the blood glucose
test strip
No readings in memo-
ry to display
Not enough readings in
memory to display des-
ignated averages
Please insert a new blood glu-
cose test strip and perform your
test again
Message
Problem Action Required
The test result is higher than
33.3 mmol/L
Check the accuracy of your
blood glucose test strip by
performing a glucose control
solution test. If the test results
in a normal reading, re-test
your blood sample two or three
times. If "Hi" persists, consult
your doctor immediately.
Change the battery and if the
problem persist, contact your local
representative
(refer to the P.33)
Troubleshooting
Message
Problem Action Required
Battery needs replacing.
For your free replacement
batteries, please contact
Neon Diagnostics Ltd.
Freephone Patient Helpline:
0800 009 3378
Low battery
Low battery symbol
appears in the
upper left corner of
the LCD screen
Battery needs replacing.
For your free replacement
batteries, please contact
Neon Diagnostics Ltd.
Freephone Patient Helpline:
0800 009 3378
Low battery
Low battery
warning symbol
and 3 digit code
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