Inner Range Inception Security Controller Installation Manual. Rev. 6.0
© 2016 - 2023. Inner Range Pty Ltd.
19 www.innerrange.com
TROUBLESHOOTING.
If any problems are experienced during installation please check this troubleshooting guide for possible causes and
suggested solutions.
positive (+) & negative (0V)
are shorted.
With the Inception panel powered, disconnect all VOUT, LAN
& READER connections.
Re-connect them one by one checking that the System LED
remains flashing Green after each connection.
If the System LED returns RED after plugging in one of the
above, there is a fault/short in the wiring of that power circuit.
disabling Service
Mode.
unsealed inputs.
• An input in an area is in the
tamper state.
• The controller or a module
is detecting a tamper
Navigate to the Control Inputs page in the web browser &
look for inputs that are in the tamper or alarm state.
Navigate to the View Hardware page & verify the state of the
modules. If any modules are indicating tampers, fix the issue
or navigate to the Hardware page & edit the module to not
monitor that tamper on the Additional Components section of
the wizard.
reporting paths are incorrect
& Alarm events cannot be
sent via a network path to
Ensure a monitoring station account is configured for this
device.
If reporting via SkyTunnel, navigate to Network Settings &
ensure that the Ethernet, Wi-Fi & Skytunnel settings are
OFF when the Wi-Fi
Adapter is plugged in.
Wi-Fi has been disabled on
the Network Settings page,
or the adapter is not an
approved Inception Wi-Fi
Adapter or is not supported
in the Controller firmware.
Navigate to Network settings & check that Enable Wi-Fi has
been selected. Ensure the correct Wi-Fi Connection mode
type is selected. Ensure that an authorized Inner Range
Inception Wi-Fi Adapter is connected and is supported.
Upgrade firmware to V5.0.0 or later. See ‘Accessories List’
or contact your Dealer for Wi-Fi Adapter details.
OFF/Unable to
connect to Inception
Skytunnel connection has
not been correctly configured
Confirm the network has internet access. Navigate to
Network settings & ensure that Enable Web Access over
Skytunnel is checked.
not functioning
The connected siren wiring is
shorted/not connected or is
not configured correctly.
Navigate to the Area Test page & manually test the sirens.
For those that do not work correctly, ensure the area
configuration is correct then check wiring.
any user, or access is
restricted with all
The installer user credentials
were lost, or a web profile
change has limited
Perform an Installer User Password reset.
time scheduling is
wrong or appears out
of order.
• Date & Time Settings are
incorrect
• The time has been
manually set or the
configured NTP server is
not configured correctly.
Navigate to the Date & Time configuration page. In order to
set the time manually, click “Set Date/Time Manually”.
Once the dialog box appears either set the time using the
calendar or by clicking the “Get time from browser“. This will
sync the inception panel’s time to that of the device being
used to setup the system.
backwards (active
when it should be
secure & vice-versa).
incorrectly wired.
b) The device’s output is
Normally Open for secure &
closes for the active state.
If ‘a)’, rectify EOL wiring.
If ‘b)’, configure the Input as normal, then navigate to the
Inputs configuration page, select the input and set ‘Swap
Active States’ to “Swap Active & Secure States”.
tamper input states
are backwards.
incorrectly wired.
b) The device requires the
active & tamper states to be
If ‘a)’, rectify EOL wiring.
If ‘b)’, configure the Input as normal, then navigate to the
Inputs configuration page, select the input and set ‘Swap
Active States’ to “Swap Active & Tamper States”.
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