5G INDOOR ROUTER FX3100 USER GUIDE 73
I cannot get streaming platforms to work with my FX3100
Reason: Some service provider plans include content filtering that prevents streaming over the
internet connection.
Solution: Contact your service provider for assistance.
My FX3100 is getting slow speeds/low throughput
Reason: Signal strength and quality are the most likely cause of slow speeds/low throughput.
NOTE: The FX3100 is configured by default to use the best connection available, so low
throughput is rarely related to configuration.
Solution: Check the signal strength and quality reported by your FX3100:
1. Access the FX3100 Admin web UI and navigate to About > Diagnostics to check the
values for Signal Strength (RSRP) and SNR.
2. If the signal is poor, relocate your FX3100 to improve signal conditions.
If the signal is good, but throughput is slow, check your service provider’s network
conditions for outages and expected performance.
Do I need an external antenna?
The external TS9 antenna ports on your FX3100 are used for high sub-6 bands (3.4GHz-5GHz). These
frequencies are used for C-band and are not often used. If you are not using these bands, there is no
benefit to attaching external antennas to your FX3100. Contact your service provider for available
bands.
Do I need a signal amplifier or booster?
Inseego does not recommend or support the use of cellular signal amplifiers or boosters.
Cellular signal amplifiers/boosters typically work by receiving and re-transmitting specific frequencies.
This can increase the amount of signal noise, which has a negative effect on connectivity. In addition,
when specific frequencies are targeted, other frequencies can be effectively filtered or blocked. If not
all your needed bands are supported, you may experience a worse connection.
Does the USB port support RNDIS?
You can use the USB port on the back of your FX3100 to provide a network connection via Remote
Network Driver Interface Specification (RNDIS). Most major operating systems support RNDIS. There
are no device-specific drivers for the USB port, so any drivers needed are related to the PC operating
system.
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