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TROUBLESHOOTING
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If your problem persists of if you have any questions, get in touch with Customer Care by
email at support@instantpot.com.au or by phone at 1800 251 643 or (02) 9317 1000.
Problem Possible reason Try this
Occasional
clicking or
light cracking
sound.
The sound of power switching
and expanding pressure board
when changing temperatures.
This is normal; no action needed.
Bottom of the inner pot
is wet.
Wipe exterior surfaces of the inner pot. Make sure the
heating element is dry before inserting the inner pot into
the multicooker base.
Diffi culty
closing the lid.
Sealing ring is not properly
installed.
Reposition the sealing ring. Make sure it is snug behind the
sealing ring rack.
Float valve is in the popped-up
position.
Gently press the fl oat valve downward with a long utensil.
Contents in multicooker are
still hot.
Hold the quick release switch in the Vent position as you
lower the lid onto the multicooker base slowly, allowing
heat to dissipate.
Diffi culty
opening the lid.
Contents may be under pressure. To avoid scalding
injury, DO NOT attempt to force the lid open.
Pressure inside the multicooker.
Release pressure according to recipe. Only open the lid
after the fl oat valve has dropped down.
Float valve stuck in the popped-
up position due to food debris
or residue.
Release pressure completely, then tap the fl oat valve
gently with a long utensil. You may need to allow the
multicooker to cool slightly so all pressure can be released.
Open the lid cautiously, then thoroughly clean the fl oat
valve, surrounding area, and lid before next use.
The inner pot
is stuck to the
lid when the
multicooker is
opened.
Cooling of the inner pot may
create suction, causing the
inner pot to adhere to the lid.
To release the vacuum, move the quick release switch to
the Vent position.
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