Chapter 3 — Troubleshoot and Maintain the Printer
PR2 and PR3 Mobile Receipt Printer User Manual 33
Problems and Possible Solutions
Use this table to understand and troubleshoot some common errors
you may encounter.
Problems and Possible Solutions
Problem Possible Solution
Printer does not feed media
correctly.
Remove the media from the media
compartment and reinstall the media.
Printer does not print and the
Critical Error LED is off.
Try these possible solutions:
• Make sure a battery is installed in the
printer. The printer does not print
unless a battery is installed.
• If you are trying to print from a mobile
computer or desktop PC, make sure
you are using the correct
communication settings for your
connection.
Printer does not print and the
Critical Error LED is on.
If the Intermec Ready-to-Work™
indicator is blinking, make sure that:
• media is loaded correctly.
• the media cover is closed properly.
If the Ready-to-Work indicator is off,
there is a problem with the printhead or
motor. Make sure that the printhead and
motor are within the operating
temperature range.
Print quality is too light. Try these possible solutions:
• Make sure the battery is fully charged.
• Adjust the print contrast.
Parts of the print out are missing. Clean the printhead.
The Magnetic Stripe Reader LED
flashes red one time.
The card was not successfully read. Try
swiping the card again.
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