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5. HEADSET OPERATION
The IQ335 can be configured to suit many different headsets - please consult the INSTALLATION
section for details to get the best performance from your headset.
BASIC OPERATION
To make or receive call using the headset:
1. Press HANDSFREE/HEADSET
2. If you are making an outgoing call, dial the required number
3. To revert from Headset mode to Handsfree mode during a call from Headset mode, unplug the
headset
4. Speak as necessary
5. To hang up, press HANDSFREE/HEADSET.
HEADSET/HANDSET/HANDSFREE MODES
A call can be switched between modes as follows:
1. To revert to Handset mode from Headset mode, lift Handset
2. To revert back to Headset mode during Handset mode, press HANDSFREE/HEADSET.
TRAINEE/SUPERVISOR MODE
Allows the handset and headset to be used in tandem. This will enable a supervisor to monitor a
trainee’s progress during a call, or “take over” a call. The following procedures assume that the trainee
is wearing the headset and a call is in progress.
1. During a trainee’s call the supervisor may lift the Handset (Handsfree/Headset indicator will turn off)
2. Quickly press HANDSFREE/HEADSET and the indicator will illuminate
3. The trainee may continue the conversation with the supervisor only listening to the call.
Silent Ringing
Designed for call centres or any application where call-related noise is to be kept to a minimum, this
feature allows incoming calls to ring silently; the operator is aware of the incoming call, but the telephone
does not add to the room noise even when ringing.
To use the telephone in Silent Ringing mode:
1. Set the Ringer Volume switch to the Off position (signified by the square symbol without a bell
symbol inside it)
2. Put your headset on and wait for the next incoming call
3. When a call arrives, the Ringer/Message Waiting Indicator will flash and the operator will hear the
ringing tone at a low level in the headset
4. Press HANDSFREE/HEADSET to answer the call.
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