Service and One–Year Limited Warranty
The InterX 5002 is not user-serviceable. Never attempt to open the case as this
device contains high voltages during operation. To obtain service, first contact InterX
Customer Service at 972-665-1810, or your InterX 5002 distributor for a Returned
Goods Authorization (RGA) number. Send the entire unit, with all accessories, packed
in the original carrying case, freight and insurance prepaid to the address provided
to you by InterX, include in the package a copy of your original invoice and a note
describing the problem. Be sure to include your return address, phone number, fax
number and/or an email address, if available. Always be sure to include the RGA
number you were assigned with your returned device.
InterX will not be responsible for damage due to improper packaging or shipment.
InterX warrants to the original purchaser that each new InterX 5002 is free of defects
in workmanship and materials under normal use for a period of one year from
original purchase date, except for the battery and carrying case.
During the warranty period, our sole obligation shall be, at InterX’s option, to repair
or replace the InterX 5002 without charge. If the InterX 5002 is outside the warranty
coverage period any requested repairs or replacement charges will be invoiced to
the customer.
If InterX determines there is a defect covered by this warranty, the repaired or replaced
product will be shipped back, freight and insurance prepaid. If InterX determines, in
its judgment, that the product does not contain defective workmanship or materials,
we will confirm repair costs with the customer, obtain authorization to repair the
device and return the product and invoice the customer for the return freight and
insurance charges. All repair charges under this condition will be invoiced to the
customer.
The warranty is voided immediately if the product has been subjected to abuse,
accidental damage, damage in transit, negligence, acts of nature, or damage resulting
from failure to follow operating instructions, or alteration/disassembly by anyone
other than InterX. Opening of the InterX 5002 case will void the warranty.
InterX shall not be liable for any direct, indirect, special, incidental, or consequential
damages, lost profits or medical expenses caused by any defect, failure, malfunction,
or otherwise of the product, regardless of the form in which any legal or equitable
action may be brought against InterX (such as contract, negligence, or otherwise).
In no event shall InterX liability under any cause of action relating to the product
exceed the purchase price of the product. Repair or replacement of the device under
this warranty will not extend the original warranty time period. Batteries and carrying
cases, are excluded from the warranty and are sold as is.
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