22
Ioline
Please gather the following information about your cutter before con-
tacting Ioline or the dealer for technical support.
Name:
Company Name:
Phone Number: Fax:
Model:
Serial Number:
Date of Purchase:
Dealer:
Type of Material Used:
Type of Computer:
Type of design software:
New Software or Peripherals:
Service History (if any):
Note: Ioline Customer Service contact information is listed on the last
page of this section.
END NOTES
Getting Help
Ioline is committed to providing the highest quality service and support to its
customers. If you need assistance with an Ioline cutter, a number of resources
are available:
1. First, refer to this User Guide for answers to your specific questions.
2. Consult the support section of the Ioline web site: www.ioline.com.
3. For additional assistance, contact your local dealer or Ioline Customer
Service. Contact information is listed on the last page of this User Guide.
Any warranty servicing of this product not specifically described in this manual
must be authorized in writing by Ioline Customer Service. You may obtain
service by calling or faxing Ioline Customer Service. The technicians will
help you determine the nature of the problem. If factory repair is necessary,
you will receive a RMA (Return Material Authorization). Please gather the
information indicated in the next column before contacting Ioline or your
dealer.
1. Carefully package the cutter in its original container or equivalent. You
may purchase shipping containers from Ioline by contacting Ioline Cus-
tomer Service. Ioline is not responsible for any damage due to inad-
equate or improper packaging.
2. Carefully wrap and secure all items in the shipping container to prevent
damage. Seal the container and note the RMA near the address block.
3. Ship the container using FED-EX or another approved carrier. COD SHIP-
MENTS ARE NOT ACCEPTED. You will be contacted prior to the start
of work with an estimate of repair cost. All repairs are warranted for 90
days.
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