SYMPTOM #12 PROBABLE CAUSE SOLUTION
No matter how much I try, I cannot 1. Air intake hose may be 1. Check air intake hose and clear all debris
seem to set the air to fuel ratio pinched or plugged. that may be stopping combustion air flow.
properly to obtain an efficient burn on 2. Draft control valve 2. Check and make sure that when the Draft
the "6" setting (or "1") of the Fuel Feed (butterfly valve) may be Knob is in the "6" position, the butterfly
Control Knob. set improperly or valve is horizontal. If not, loosen draft
reversed. knob set screw and adjust accordingly.
3. Draft Knob setting is too 3. Increase the Draft Knob setting. Look for
low. a bright white flame with blue hues near
the firepot. Flame should not be engulfing
the heat exchanger tubes.
4. Fuel Feed Rate on 4. If the Draft Knob is on "6" and the flames
"High" is too high. still have black tips and/or are engulfing
the heat exchanger tubes, the factory
settings may be too high for your altitude.
If you reside at an altitude higher than
5000 feet (1524m), you will need to lower the
"HIGH" fuel feed rating. Specifically,
consult Page 56 "Control Board Program
Parameters Tables" and Page 57
"Program Selection Information". Contact
your Dealer for more detailed instructions.
5. There may be an air 5. Check the firepot first. Make sure that
leak between the firepot there is no ash or other deposits between
and firepot base. The the firepot and the firepot base. Make
firepot may not be sure that the firepot is seating properly and
seating property. The forming a proper seal with the firepot base.
bottom of the firepot Check the bottom of the firepot. If firepot
may be burned out. bottom is burnt out, replace firepot.
6. There may be an air 6. Check around the door and the ash pan.
leak through the door The gaskets should be touching the face of
gasket or ash pan the stove and compressed. Make sure
gasket. that the ash pan gasket is touching the
face of the stove throughout its perimeter.
7. Exhaust flow paths 7. Clean heat exchanger tubes, side exhaust
and/or heat exchangers channels, rear exhaust channel, floor
are plugged with ash. exhaust channel, side heat exchangers
and exhaust blower assembly.
8. Vent system is plugged. 8. Clean vent system.
SYMPTOM #13 PROBABLE CAUSE SOLUTION
Door glass blackens up rapidly, the 1. Draft Knob setting is too 1. Increase the Draft Knob setting. Look for
stove does not seem to heat low for the Fuel Feed a bright white flame with a blue hue near
adequately and there are, what seems Knob setting. the firepot.
to appear as, sandy globs (clinkers), at 2. The firepot is not being 2. Clean the firepot daily. Make sure that all
the bottom of the firepot. cleaned often enough. the air intake holes at the bottom of the
firepot are clean.
3. The pellets being burned 3. Clinkers are formed when sand particles
are of inferior quality and and sap from some types of wood used in
contain excessive making the pellets join together.
quantities of sand, dirt This type of deposit, if it forms rapidly
and moisture. within 6 hours of burn, indicates a fuel of
inferior quality. Consult your Dealer about
superior quality pellets that are available
in your area.
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