SYMPTOM #14 PROBABLE CAUSE SOLUTION
Flame is lazy and orange and has 1. Air intake hose may be 1. Check air intake hose and clear all debris
black tips. Visible smoke licks towards plugged. that may be stopping combustion air flow.
the door glass and sides of the firebox. 2. Draft control valve 2. Check and make sure that when the Draft
Black smoke is visible at the vent cap (butterfly valve) may be Knob is in the "6" position, the butterfly
at all times and the glass turns black set improperly or valve is horizontal. If not, loosen draft
within a couple of hours. reversed. knob set screw and adjust accordingly.
3. Draft Knob setting is too 3. Increase the Draft Knob setting. Look for
low. a bright white flame with blue hues near
the firepot. Flame should not be engulfing
the heat exchanger tubes,
4. Fuel Feed Rate on 4. If the Draft Knob is on "6" and the flames
"High" is too high. still have black tips and/or are engulfing
the heat exchanger tubes, the factory
settings may be too high for your altitude.
If you reside at an altitude higher than
5000 feet, you will need to lower the
"HIGH" fuel feed rate. Specifically, consult
Page 56 "Control Board Program
Parameters Tables" and Page 57
"Program Selection Information". Contact
your Dealer for more detailed instructions.
5. There may be an air leak 5. Check the firepot first. Make sure that
between the firepot and there is no ash or other deposits between
firepot base. The firepot the firepot and the firepot base. Make
may not be seating sure that the firepot is seating properly and
properly. forming a proper seal with the firepot
base.
6. There may be an air leak 6. Check around the door and the ash pan.
through the door gasket The gaskets should be touching the face
or ash pan gasket. of the stove and compressed. Make sure
that the ash pan gasket is touching the
face of the stove throughout its perimeter.
7. Exhaust flow paths 7. Clean heat exchanger tubes, side exhaust
and/or heat exchangers channels, rear exhaust channel, floor
are plugged with ash. exhaust channel, side heat exchangers
and exhaust blower assembly.
8. Vent system is plugged. 8. Clean vent system.
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