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defective electronics back to JHT in a routine basis (monthly is preferred). Fill out
the warranty claim form and send it to JHT.
Defective motors
: The distributor may choose by himself the disposition of the
failed motors under warranty. You can either send the motors to your local motor
manufacturer’s authorized dealer for repair or you can remove the name plate,
attaching a label on it to identify the failure symptom and send it back to JHT on a
routine basis (monthly is preferred).
Defective Mechanical Components/Accessories
: To receive a credit or the free
replacement parts for the defective mechanical component under warranty,
simply fill out a warranty claim form attached with the photo, graph or other
media that could show us the outlook of the failure. Send all the information to
JHT for approval.
Defect Return
:
After finishing the above processes with each kind of component,
the distributors are then required to contact JHT for a returned authorization
and shipping arrangement (This may not be required for the mechanical defects).
Once it is authorized by JHT, the distributor should pack the parts in the most
appropriate way and send the package by the way as advised by JHT.
Issuing Credit
: It is within JHT’s discretion to issue a credit or send parts with
no charge to the distributors after the returned parts have been verified to be
really defective. If the parts returned has been verified to be non defective and is
good enough to be used, it will be sent back to the distributor. The distributor
will be responsible for all the shipping cost incurred. No credits will be issued on
the defective returns that can be proved to fail due to misuse, neglect or abuse.
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If you have any trouble in troubleshooting the failures or if you wish to complain
for a mass failure to JHT, you can fill out the Field Failure Report
to JHT. JHT
will respond to your report within one day. You may call JHT customer service
department directly as well if you wish, but before doing this it is preferred for
you to send out the forms in advance.
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