Juniper AP43 - Contact Customer Support

Contact Customer Support
If your access point (AP) is not working correctly, see Troubleshoot a Juniper Access Point to
troubleshoot the issue. If you are unable to resolve the issue, you can create a support cket on the
Juniper Mist portal. The Juniper Mist Support team will contact you to help resolve your problem. If
needed, you can request a Return Material Authorizaon (RMA).
Before you begin, ensure that you have the following informaon:
• The MAC address of the faulty AP
• The exact LED blink paern seen on the AP (or a short video of the blinking paern)
• The system logs from the AP
To create a support cket:
1. Click the ? (queson mark) icon in the top-right corner of the Juniper Mist portal.
2. Select Support Tickets from the drop-down menu.
3. Click Create a Ticket in the top-right corner of the Support Tickets page.
37