Juniper AP43 - Page 44

6. Enter a descripon to explain the issue in detail.
Provide the following informaon:
• The MAC address of the device
• The exact LED blink paern seen on the device
• The system logs from the device
NOTE: To share device logs:
a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device.
b. Select Ulies > Send AP Log to Mist in the top right corner of the device page.
It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that
interval.
7. (Oponal) You can provide any addional informaon that may help to resolve the issue, such as:
• Is the device visible on the connected switch?
• Is the device receiving power from the switch?
• Is the device receiving an IP address?
• Is the device pinging on the Layer 3 (L3) gateway of your network?
• Have you already followed any troubleshoong steps?
8. Click Submit.
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