Juniper EX4400 - Page 273

• Service Request Manager: hps://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll free numbers, see hps://
support.juniper.net/support.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer.
The support representave validates your request and issues an RMA number for return of the
component.
Pack an EX4400 Switch or Component for Shipping
IN THIS SECTION
Pack an EX4400 Switch for Shipping | 266
Pack EX4400 Switch Components for Shipping | 267
If you are returning an EX4400 switch or component to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you pack the switch or component, ensure that you have:
• Followed all the steps listed in "Contact Customer Support to Obtain a Return Material
Authorizaon" on page 264.
• Retrieved the original shipping carton and packing materials. Contact your JTAC representave if you
do not have these materials, to learn about approved packing materials (see "Contact Customer
Support to Obtain a Return Material Authorizaon" on page 264).
• Ensure that you understand how to prevent electrostac discharge (ESD) damage (see Prevenon of
Electrostac Discharge Damage ).
• An ESD grounding strap—not provided
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